FAQs

About

General FAQs:

Who is Surescripts?
What is e-prescribing?
What is the Surescripts network?
Who created Surescripts?
Who owns Surescripts?
Where is Surescripts located?
What is Surescripts role outside the network?
How does Surescripts support its operations?
How does Surescripts safeguard personal health information?
Why is e-prescribing important?
How many physicians, pharmacies and payers use e-prescribing?

National Progress Report on E-Prescribing FAQs:

What is the National Progress Report on E-Prescribing?
How do I get a copy?
What are some of the key findings?
When will you share use and adoption figures for 2009?
What factors most influenced the growth of e-prescribing in 2008?
What actions does Surescripts believe should be taken to further advance e-prescribing?
When will you come out with progress reports for the states?

Who is Surescripts?
Surescripts is dedicated to giving healthcare providers secure, electronic access to prescription information that can save their patients’ lives, improve efficiency and reduce the cost of healthcare for all. Available during emergencies or routine care across all 50 states and Washington, DC, the Surescripts network is used every day by thousands of physicians, pharmacists and payers nationwide to exchange health information and prescribe without paper.

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What is e-prescribing?
Electronic prescribing or “e-prescribing” is a way of prescribing that is paperless and more informed. More specifically, it is when a physician uses a computer or hand held device with software that has been tested and certified to:

   1   With a patient’s consent, electronically access that patient’s prescription benefit.
 
   2   With a patient’s consent, electronically access that patient’s prescription history.
 
   3   Electronically route the prescription to the patient’s choice of pharmacy. When the patient runs out of refills, their pharmacist can also electronically send a renewal request to the physician’s office for approval.

For a demo of how e-prescribing works, click here.

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What is the Surescripts network?
Surescripts operates the country’s largest electronic prescribing network. The Surescripts network is used every day by thousands of physicians, pharmacists and payers to securely, electronically process prescriptions and share prescription information. Participants on the Surescripts network include all of the nation’s major chain pharmacies (e.g. CVS/pharmacy, Rite Aid, Walgreens, Wal-Mart), many of the nation’s leading payers and PBMs (e.g. Aetna, CVS Caremark, Express Scripts, Medco, Wellpoint) and over 10,000 independent pharmacies nationwide.

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Who created Surescripts?
Surescripts is the result of a 2008 merger between the country’s two leading health information networks: RxHub and Surescripts. RxHub was founded in 2001 by the nation’s three largest PBMs – CVS Caremark Corporation, Express Scripts, Inc. and Medco Health Solutions, Inc. Surescripts was also formed in 2001 by the National Association of Chain Drug Stores (NACDS) and the National Community Pharmacists Association (NCPA).

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Who owns Surescripts?
Surescripts is privately owned by the founders of Surescripts and RxHub: NACDS and NCPA own 50 percent with the balance split evenly between CVS Caremark, Express Scripts and Medco Health Solutions.

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Where is Surescripts located?
Surescripts maintains two offices, one in St. Paul and one in Alexandria.

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What is Surescripts role outside the network?
Simply put, Surescripts makes e-prescribing work. Our past, present and ongoing work with organizations throughout the U.S. healthcare system has – in five short years – reinvented a process that is hundreds of years old. In addition to operating the nationwide infrastructure that supports e-prescribing, Surescripts plays a number of other critical roles:

      Certification – We test and certify physician software vendors, pharmacy software vendors as well as pharmacies and payers for connections to the Surescripts network.
 
      Standards – We work with NCPDP, CCHIT, HITSP and other standards bodies to develop, implement and evolve the technical standards needed to securely and effectively share health information.
 
      Education – We conduct regular outreach to state and national medical societies, state pharmacy associations, state boards of pharmacy, payers, payer associations and patient advocacy groups in an effort to engage and educate all audiences with a stake in reducing the cost of healthcare and improving the safety and efficiency of prescribing medications.
 
      Research – We conduct regular research and development aimed at continuously improving and adding more value to e-prescribing.
 
      Adoption and Utilization – We collaborate and provide guidance to regional, state and national health IT initiatives by sharing our first-hand experience, statistics, research, case histories and best practices.
 
      Advocacy – We are a leading voice and actor in the nation’s push to use information technology to create a better healthcare system.

For a demo of how Surescripts and e-prescribing works, click here.

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How does Surescripts support its operations?
Surescripts supports operations primarily through transaction fees paid by the retail pharmacies and PBMs. All but one of Surescripts services are provided to physician software vendors and their physician users at no cost. (The lone exception is medication reconciliation services for the acute care setting.)

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How does Surescripts safeguard personal health information?
Protecting the security and confidentiality of personal health information is of extreme importance to Surescripts. To read how we go about this, check out our privacy policy.

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Why is e-prescribing important?
E-prescribing represents an unprecedented opportunity to reduce healthcare costs and improve the safety and efficiency of a process relied upon by millions of patients every day. More specifically, e-prescribing benefits physicians, pharmacists, payers and they patients they serve in a number of ways:

Benefits to physicians
      Displays economic alternatives for patients
      Eliminates errors from poor handwriting or faxing
      Reduces pharmacy callbacks
      More convenient for patients
      Less time spent on renewals
      Opportunity to improve patient adherence

Benefits to pharmacies
      More prescriptions arrive “clean”, less rework
      Allows more time with patients
      Reduces opportunity for errors
      Preserves patient choice of pharmacy
      More convenient for patients
      Opportunity to improve patient adherence

Benefits to payers
      Improves quality of care
      Drives down healthcare costs
      Saves beneficiaries money
      Reduces medication errors

For more information about how this is happening throughout the U.S. today, click here.

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How many physicians, pharmacies and payers use e-prescribing?
For the latest figures on e-prescribing use in the U.S., visit the E-Prescribing Statistics page at www.surescripts.com/stats.

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What is the National Progress Report on E-Prescribing?

      The National Progress Report on E-Prescribing Report provides a summary of key statistics detailing the status of e-prescribing adoption and use in the U.S.
      It does this by tracking actual electronic prescribing activity through the Surescripts® network between 2006 and 2008.
      The Report includes a detailed analysis of the individual variables that most influenced e-prescribing in 2008 and concludes with recommendations on how to continue to accelerate the growth of e-prescribing.
      The Report was created to better inform and support efforts aimed at helping to drive the overall adoption and use of e-prescribing technology.

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How do I get a copy?

      Download it from the E-Prescribing Statistics page on the Surescripts Web site www.surescripts.com/e-prescribing-statistics.html

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What are some of the key findings?

      By the end of 2008, there were 74,000 active prescribers – vs. 36,000 at the end of 2007 and 16,000 in 2006.
      Prescriber use of benefit information and prescription history grew from 37 million in 2007 to 78 million in 2008 and from 6 million in 2007 to 16 million in 2008, respectively.
      Prescriptions routed electronically more than doubled from 29 million in 2007 to 68 million in 2008.
      By the end of 2008, increased participation by payers in e-prescribing enabled access to prescription benefit and history information for 65 percent of patients in the U.S.
      Seven states are connected to the Surescripts network through their pharmacy benefit managers (PBMs) to deliver prescription information for fee-for-service Medicaid patients.
      At the end of 2008, approximately 76 percent of community pharmacies and six of the largest mail-order pharmacies in the U.S. were connected for prescription routing.

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When will you share use and adoption figures for 2009?
      The April 22nd press release announcing the National Progress Report includes some details regarding e-prescribing use and adoption in the first quarter of 2009 National Progress Report - Press release. We will review the National Progress Report as well as present use and adoption statistics for Q1 2009 during an upcoming Webinar.

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What factors most influenced the growth of e-prescribing in 2008?

      Significant attention focused on e-prescribing at the federal and state policy level,
      National programs drove e-prescribing and offered practical tools to assist the industry in moving forward, and
      E-prescribing adoption accelerated among key groups: payers (including pharmacy benefit managers (PBMs) and Medicaid plans), prescribers, and pharmacies.

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What actions does Surescripts believe should be taken to further advance e-prescribing?

      Action #1: Continue to work with the U.S Drug Enforcement Administration (DEA) to pass regulations that allow controlled substances to be electronically prescribed in a way that is workable and scalable.
      Action #2: Work to ensure that “meaningful use” under the American Recovery and Reinvestment Act of 2009 requires the actual use of e-prescribing.
      Action #3: Fill gaps in e-prescribing participation among payers, state Medicaid programs and independent pharmacies.
      ction #4: Raise awareness across the industry and encourage deployment and use of e-prescribing – encompassing prescription benefit, prescription history and prescription routing.
      Action #5: Provide education, financial incentives and implementation assistance for all prescribers, with a particular focus on addressing the needs of small and medium-size practices.

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When will you come out with progress reports for the states?

      Surescripts will soon release individual state progress reports and announce the latest rankings of all 50 states plus Washington, DC as part of the 4th Annual Safe-Rx Awards. To receive notice regarding the state progress reports, state rankings and Safe-Rx Awards, go to http://surescripts.com/news-sign-up.html.

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